VCA Cairo Animal Hospital is seeking a full-time Receptionist/ Client Service Representative!

Who We Are:

VCA Cairo has been part of the community for 40 years and is a full service, veterinary hospital offering appointment based preventative/routine medical care, and urgent care. In addition to our general Veterinary services, we offer advanced services such as laser therapy, and advanced soft tissue surgeries.

We Care For:

We care for dogs and cats.

Snapshot of Our Client Service Representatives:

• Customer service functions, including: greeting visitors and answering phones

• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Schedule: Full-time opportunities

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Willingness to work nights and weekends
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Position and Hospital Highlights:

• A positive work /life balance
• Closed six major holidays
• Up-to-date facility
• Complete pharmacy with inventory of established pharmaceuticals/ Home Delivery capabilities
• Digital radiology
• EMR – No paper files
• Pet discount- Bring you pet to work!
• One on one training
• Access to multiple highways

Compensation: Starting wage from $16.50 / HR

Keywords: (CSR, Front desk, Reception, receptionist)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Highland Park, IL 60035: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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