Job Description:

Role Summary/Purpose

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

We are looking for a customer and partner obsessed Product Integration Manager that is focused on delivering best in class, innovative products and solutions. As a critical member of the Product organization, the Product Integration Manager is responsible for helping drive & achieve Synchrony’s business objectives, by leading integration and delivery of our products to market. This includes, but not limited to, partnering with product and technology leaders to drive the agile execution of product development, leading the development, testing and launch, partnering with cross functional teams to ensure alignment, focus and execution of the product development across multiple products and capabilities. The Product Integration Manager assembles and manages the cross-functional team, ensures alignment across Program Increments and provides regular key stakeholder updates. An agile background, combined with the ability to work closely with cross functional support teams, technology teams, product managers and internal business leaders while managing the implementation, are critical job requirements. This Product Integration Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Functions/Responsibilities

• Lead the coordination and delivery of the new product, capability and feature development for the Products organization

• Partner closely with technology program leaders and agile train leadership driving the agile execution of product development from requirement development and prioritization through testing and launch

• Manage multiple product and capability initiatives at once, helping to drive clear prioritization direction to the cross functional teams.

• Partner with cross functional members throughout the organization to identify gaps, product needs and growth opportunities related to product integration

• Work with business development, client teams, and partnership / ventures teams to guide product integration and identify / promote growth opportunities.

• Coordinate efforts with other product managers to help guide roadmap strategy and commercialize across Synchrony’s platforms and portfolios. Drive product implementation, ensuring innovative solutions supporting business strategy.

• Develop product development plans across multiple products, including resource requirements, gaining buy in from key stakeholders to secure the resources needed

• Own and oversee the execution of the product development plans, ensuring multiple agile teams are aligned, roadblocks are identified and overcome to meet on time delivery

• Provide leadership and own the escalation point for all issues that might arise across functional teams in assigned workstreams

• Provide updates to senior leaders and other internal and external stakeholders on integration project statuses on a regular basis.

• Help drive clear prioritization direction to cross functional teams.

• Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.

• Travel to Synchrony Hubs and client locations as needed to lead discovery sessions, project kick-off meetings, work-out sessions, etc.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of product development and technology integration experience in the credit card, financial services or technology industries

• Minimum of 7 years Product Management experience that includes:

  • Leading large complex programs over multiple releases

  • A proven track record of launching new products or applications with demonstrated business impact

  • Ability to influence and coordinate multi-functional teams

  • Agile, Scrum Master or Product Owner experience and certification, a plus

Desired Qualifications:

• Credit card, consumer finance, payments, financial services or retail services industry experience.

• 3-5+ years conversion or business integration experience

• Strong agile experience preferably in product management

• Demonstrated experience of effective verbal and written communication skills across functions and multiple levels of leadership

• Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment.

• Outstanding communications, relationship building, influencing and collaboration skills.

• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience

• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.

• Current on financial services, payments industry trends, competitors, emerging technologies and companies

• Strong technical knowledge (financial services)

• Strong UX / customer experience focus

• Experience working with partners and vendors, where negotiation skills are required

• Proactive, self-starter with a high degree of self-initiation

Grade/Level: 13

The salary range for this position is 100,000.00 - 200,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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