Customer Care Specialist | Voice Agent - Order Support
Customer Care Specialist | Voice Agent - Order Support
KellyConnect
Jacksonville, FL
Job ID : 2f6f6942476b6e7955504e525554733336673d3d
Job Description :
The KellyConnect Customer Care Specialist at JJV answers incoming calls resulting in placing orders, problem solving and resolving inquiries to customers’ satisfaction, while maintaining the highest quality standards. Customer Care Specialists also document feedback from customers and respond accordingly. This is a hybrid on-site and remote position (3 days on-site/2 days remote). Schedule is 10am to 7pm, Mon-Fri.
Responsibilities
- Key orders received from US customers via phone to the order entry system according to established customer service procedures while maintaining departmental standards.
- Actively listen and problem solve to effectively resolve customer issues.
- Serve as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
- Provide resolution to customers’ inquiries, returns and feedback utilizing the appropriate system and other related materials.
- Serve as a liaison between Customer Financial Services, Customer Relations, Sales, Distribution and other teams within the organization as needed by the customer.
- Adhere to Environmental Health and Safety policies and procedures, and support department objectives.
Qualifications
- Bachelor’s degree preferred, HS Diploma or equivalent required
- 3+ years customer service experience, preferably in a call center environment within the past 5 years
- 10 key and data entry by touch (WPM 40+) preferred
- Medical device experience preferred
- Proficiency in Microsoft Office (Outlook, Word and Excel) required
- Reliable team-player with strong work ethic and ability to deliver excellence in all tasks
- Strong critical listening and customer service resolution skills
- Ability to work in a cross-functional team environment and maintain productive, collborative relationships
- Clear and concise written and verbal communication
- Ownership and accountability for all assigned tasks
- Ability to flex with quickly changing priorities
- Extreme attention to detail/process-compliance
- Able to multi-task, plan and organize
Company Details :
Name : KellyConnect
CEO : Peter Quigley
Headquarter : Troy, MI
Revenue : $5 to $10 billion (USD)
Size : 5001 to 10000 Employees
Type : Company - Public
Primary Industry : HR Consulting
Sector Name : Human Resources & Staffing
Year Founded : 1946
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Details
: Jacksonville, FL
: 31861 - 39959 USD ANNUAL
: 76 days ago
