With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.
Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.
Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.

Primary Role

Ensures alignment of business and HR strategies with service delivery. This role will provide solutions related to employee relations matters and strategic HR business needs in partnership with HR Centers of Expertise. This role will act as the primary Human Resources contact for a smaller Business Unit / State, and duties include Employee Relations and HR Business Partner responsibilities. This role will act as the primary Human Resources contact responsible for Employee Relations and HR Business Partner duties typically for a smaller scale operation/business line determined by either geographic or employee size.Key Accountabilities

• Provides Employee Relations expertise and guidance in union and non-union environments; handles employee questions, investigates issues and recommends and tracks coaching and discipline.
• Ensures an excellent employee experience throughout the lifecycle of employment which includes onboarding and offboarding.
• Provides talent acquisition consulting in partnership with talent acquisition partner.
• Performs outreach in support of community, diversity and inclusion initiatives.
• Facilitates and delivers training on a variety of HR topics.
• Analyzes and tracks employee relations trends to proactively identify and address areas of opportunity and improve employee engagement.
• Acts as part of the local leadership team and provides guidance and HR consultation to business leaders.
• Partners with various levels of leadership to identify and grow talent and technical capability for the business.
• Provides input and coaching to management team to support performance management and compensation processes, operational improvements and problem-solving activities.
• Participates in labor relations strategy and the resolution of LR issues.
• Joins project teams in support of the broader HR team and business initiatives.
• Uses information systems to prepare and communicate metrics and quantitative data on HR and employee related activities.Knowledge/Skills
• Expertise in Employee Relations
• Knowledge of Labor Relations processes and laws
• Broad understanding and ability to apply concepts of key HR areas to include

• Thorough understanding of regulatory requirements in recruiting, performance

• Demonstrated coaching and strategic consultation to business leaders
• Ability to collaborate across a matrixed organization
• Ability to navigate technology platforms
• Whatever it takes approach, sense of urgency, maturity and professionalism
• Ability to communicate effectively verbally and in writing
• Must be able to deal with strict confidentiality
• Strategic thinking skills, including influence
• Strong teamwork and ability to work independently with minimal supervisionExperience/Education
• Minimum 7 years applicable experience, which should include:
• Facilitation of a departmental organization re-design
• Participated in Talent Acquisition process
• Participated in multiple compensation review cycles
• Led investigations, administered discipline and performance management
• Provided consultation to business leaders
• Experience in a union environment
• Bachelor’s Degree in HR, Business, Management or related field
• Master’s Degree a plus
• PHR, SPHR, SHRM-CP or other designation a plusTravel Requirements
• Occasional travel required which may include overnight travel.Work Environment
• Indoor office environment
• Hybrid working schedule (up to two days per week at home)CompetenciesChampions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning

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