Position Summary

Responsible for efficient arrival to and recovery from incidents within the tunnel and roadway project while providing professional and courteous assistance to motorists.

Primary Duties and Responsibilities

• Assists motorists with their disabled vehicles and providing traffic control and other assistance as needed at motor vehicle collisions.
• Patrols within the tunnel and roadway network and assist stranded motorists by making quick-fix repairs including changing tires, providing gas, and jump starting vehicles.
• Offers tow services to inoperable vehicles within the roadway network.
• Assists at motor vehicle collisions by stabilizing the accident scene and to designated sites.
• Strong knowledge of Freeway Service Patrol guidelines and operations in the state of California.
• Ability to liaise and clearly communicate with motorists, first responders, and Tunnel Operators during an incident.
• Creates safe Maintenance of Traffic (M.O.T) control by setup and removal of traffic control devices including cones, message/arrow boards, temporary signage, etc.
• Document, maintain and archive all incidents, logs, and observations.
• Initial Incident Commander in all Roadway and Tunnel Emergencies.
• Liaise with the Project Engineer, Electrician, or Maintenance Technicians on any traffic related maintenance activity.
• Follow all procedures established for activities relating to duties of Tow Truck Operator and Tunnel Operator.
• All other duties as assigned.

Knowledge, Skills & Abilities

• Ability to safely remove vehicles from the roadway while taking direction and clearly communicating to the Tunnel Operators, Incident response Crews, California Highway Patrol, and other responding agencies.
• Ability to document actions
• Knowledge of Freeway Service Patrol and/or AAA protocols, tow truck operations and incident management.
• Ability to cooperate and communicate with co-workers and supervisor.
• Ability to understand instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents such as, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to pass a background check and CHP approved training course.
• Ability to drive a flatbed tow truck and respond to the scene of an incident.

Education and Experience

• HS Diploma or GED
• Valid driver’s license and acceptable driving record (Required)
• 3-5 years’ work experience with tow truck operations, preferably Freeway Service Patrol
• Knowledge and experience with a flatbed tow truck in responding to the scene of an incident within the roadway.
• CDL, DOT certifications, Freeway Service Patrol Certification, desired
• Must possess or be able to complete CHP approved tow truck training course and continuing education
• Possess basic mechanical aptitude, courteous and professional to customers, and friendly attitude
• Documentation of actions and observations during response to and recovery from an incident
• Ability to be trained as a Tunnel Operator
• Current certificate of completion of a California Tow Truck Association (CTTA) Light Duty Level I and/or II is highly desirable.

Work Conditions/Physical Demands

• Ability to lift up to 60 pounds unassisted
• Use manual and powered pneumatic, hydraulic, gas, and electric powered tools and equipment
• While performing the duties of this job, the employee is routinely exposed to outside weather conditions including extreme heat and cold.
• Occasional exposure to wet and/or humid conditions; high precarious places; fume or airborne particles.
• Occasional exposure to toxic or caustic chemicals
• Noise level in the work environment is usually moderate to high on the roadways.
• Practice safe work methods to remain accident and injury free.
• Ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident.
• You will be required to wear Personal Protective Equipment (PPE) appropriate to your job.

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