Would you like the opportunity to get your foot in the door with one of the most reputable Banking institutions based here in the Cincinnati area? Don't miss your chance and apply now.

**Contract to Hire**

What you will be doing as the Customer Service and Collections Representative:

• Researching and resolving customer concerns regarding lease contracts.
• Timely responding to incoming emails and phone calls from customers.
• Working collaboratively with legal, accounting and other departments as may be required.
• Recording accurate and detailed notes in system; updating customer account status.
• Collecting past due invoices.
• Generating 30 and 60 day past due letters to Customers.
• Making outbound calls as required for light collections, such as a 10-day reminder call.
• Contacting customers to discuss delinquent accounts and negotiating payment.
• Other reasonable duties, as may be determined by the Collections Manager.

What you will need as the Customer Service and Collections Representative:

• High school diploma or GED
• B.A. or some college preferred
• Minimum 1 year experience in the same job; experience with customer interaction preferred.
• Excellent oral and written communication skills.
• Strong problem-solving and organizational abilities.
• Friendly, professional, and confident demeanor on the telephone and in person.
• Able to operate in Microsoft Word; other software such as Excel or Aspire experience a plus.
• Motivation and interest in working independently with minimal supervision.
• Dependable attendance and punctuality.